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service-livraison

 

Here is everything you need to know about shipping and delivery

 

FREE DELIVERY - CONDITIONS

Delivery is free anywhere in Canada for orders of $50 and more, excluding taxes and coupons. The order will be delivered pending credit approval.


ADDITIONAL FEES

$4.50 fixed fees will be added to any order of less than $50, excluding taxes and coupons. Special fees apply when the order exceeds the weight or size standards of our carriers. We will contact you if additional charges are required for your order. Ex.: safe, furniture, many boxes of paper, etc. Return fees are assumed by the customer, except for defective items or order errors from our part.

LEAD TIME TO RECEIVE YOUR ORDER

Consumer orders are generally delivered by Canada Post on a regular parcel delivery service. Delivery times are generally 2 to 7 days, depending on the region. Orders placed in the morning are ready to be shipped the same day. Orders placed in the afternoon are shipped the next day. You will receive an email notification when the order is shipped from our distribution center and will get a tracking number from the carrier. If no one is available at your home at the time of delivery, Canada Post will leave a post office card where you can pick up your package. Pay attention to the time shown on the card, it is usually not possible to pick up the package at the post office the same day.

We will be offering other options shortly: direct delivery to the post office and in store pick-up. Stay tuned!



RETURN OF GOODS

Contact our customer service at 1-877-597-3261 for any question about return of goods. If you are not satisfied with your order, Hamster may refund or exchange the products ordered. Contact the customer service to get a return authorization number. We will issue your authorization number within 48 hours. Return authorization number is mandatory. The items ordered must be intact and returned within 30 days from the date delivery. 

Return fees are assumed by the customers except:

  • if the product is defective
  • if we made an error in the order.

In these cases, we will ask a carrier to pick up the goods at your home or office. We will assume the delivery fees of any replacement product shipped.

INVOICING

Your card is debited after the order is validated. No additional fees will be applied without your authorization. Taxes are calculated according to the shipping address.

CONTACT US

Hamster | Centre de distribution
950, Place Paul-Kane
Laval QC H7C 2T2
Toll free phone: 1 877 597-3261
Email: client.support@hamster.ca